Indonesia GCB RemainCo Customer Servicing Officer C09

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Compensation

Salary between Not mentioned ~  (in USD)  yearly

Vocation

Job Title : Indonesia GCB RemainCo Customer Servicing Officer C09
NORMALIZED JOB TITLE* : Customer Service Representative
Job Display Categories : Banking,Financial Services,Accounting
Category : banking     
Matched Category : financial_services,accounting_finance
ADID : 54238599696
Job ID : 135296755     
Job Code :     
Job Source : direct_employer     
Job Summary : **Indonesia GCB RemainCo Customer Servicing Officer is responsible to** effectively support and wind down Legacy Holdings residual obligations from divested and liquidated businesses....
Work Status :     
Work Shift :        
Work Type :      
Work From Home : 0
Parse ID :   58a3259b0     
Posting Date :     2023-09-13T08:00:00Z     
Modified Date : 2023-09-13T08:00:00Z
Posting Company :  Citigroup     
Posting Company ID :  0 
Remote Details URL :  
Search Networks : US
Assigned Category : banking        

*a normalized job title is a standardized version of a job title that has been modified to conform to a specific format or set of conventions, This process can involve removing any unnecessary words or phrases,To make data more consistent and accurate

Job CONDITIONS

Job Profile

**Indonesia GCB RemainCo Customer Servicing Officer is responsible to** effectively support and wind down Legacy Holdings residual obligations from divested and liquidated businesses. Residual obligations include reputational, contractual, and regulatory items that remain post-divestiture. The RemainCo Customer Servicing Officer will closely work with various in-country and regional functional partners to mainly formulate and setup a robust servicing model for various potential request and maintenance expected to be present post divestiture period related to the non-transferring portfolio.


**Responsibilities** :


+ Identify, assess, and run customer servicing model for non-transferring portfolio post divestiture period, including but not limited to setting up and running agreed and robust operating model and process flow for relevant activities post divestiture period.

+ Assist development of new system that will be used as main platform for customer servicing model post OD1.

+ Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics

+ Seek out sources, track, consolidate and analyze ad-hoc and regular business requests

+ Drive implementation of business-driven projects across functions, working closely with relevant senior leadership

+ Provide input into and recommend technology change, process improvements and control framework enhancements

+ Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken

+ Communicate business knowledge, product knowledge, and requirements to business and internal support functions

+ Continuously support the evolution of the organization and the individuals within the team to remain effective and compliant while reducing scale. Support through innovation, questioning of status quo on design and implementation of strategies and processes in order to generate improvement, drive efficiency, and control risk. Create durability that is consistent with the length of residual obligations of each country.

+ Regularly interact with country-level and regional functional partners to ensure that the operations teams are appropriately supported. Collaborate, build relationships, and work across the organization in a multi-site matrix operations environment.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standard


**Qualifications:**


+ 0-2 years of relevant experience in similar industry, preferably banking industry

+ Possesses relevant experience in operations especially in customer servicing

+ Consistently demonstrates clear and concise written and verbal communication skills, experienced in dealing and working with various stakeholders

**Education:**


Bachelors/University degree or equivalent experience


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**Job Family Group:**


Operations - Core

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**Job Family:**


Operations Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://ift.tt/4lqnS7B .


View the "EEO is the Law (https://ift.tt/Daynuvi) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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