Indonesia GCB RemainCo Customer Servicing Lead - C12

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Employment Title

Job Title : Indonesia GCB RemainCo Customer Servicing Lead - C12
NORMALIZED JOB TITLE* : Customer Service Representative
Job Display Categories : job_category_banking,job_category_financial_services,job_category_accounting_finance,job_category_customer_service
Category : banking     
Matched Category : financial_services,accounting_finance,customer_service
ADID : 53291615088
Job ID : 135188092     
Job Code :     
Job Source : direct_employer     
Job Summary : **Citi** **GCB RemainCo Customer Servicing Lead** is a middle management level position responsible for accomplishing results through the execution of responsibil...
Work Status :     
Work Shift :        
Work Type :      
Work From Home : 0
Parse ID :   58a3259b0     
Posting Date :     2023-08-23T08:00:00Z     
Modified Date : 2023-08-23T08:00:00Z
Posting Company :  Citigroup     
Posting Company ID :  0 
Remote Details URL :  
Search Networks : US
Assigned Category : banking        

*a normalized job title is a standardized version of a job title that has been modified to conform to a specific format or set of conventions, This process can involve removing any unnecessary words or phrases,The goal of normalizing job titles is to make it easier to search, sort and compare job titles across different sources

Job CONDITIONS

Description of Job

**Citi** **GCB RemainCo Customer Servicing Lead** is a middle management level position responsible for accomplishing results through the execution of responsibilities / activities assigned to Remainco team post Legal Day 1 of the divestiture of Citi Indonesias GCB business. The objective of this role is to effectively support and wind down Legacy Holdings residual obligations from divested and liquidated businesses. Residual obligations include reputational, contractual, and regulatory items that remain post-divestiture. The RemainCo Customer Servicing Lead will closely work with various in-country and regional functional partners to mainly formulate and setup a robust servicing model for various potential request and maintenance expected to be present post divestiture period related to the non-transferring portfolio.


**Responsibilities** :


+ Identify and establish customer servicing model for non-transferring portfolio post divestiture period, including but not limited to setting up operating model and process flow for relevant activities post divestiture period.

+ Assist and lead the development of new system that will be used as main platform for customer servicing model post OD1.

+ Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics

+ Seek out sources, track, consolidate and analyze ad-hoc and regular business requests

+ Drive implementation of business-driven projects across functions, working closely with relevant senior leadership

+ Provide input into and recommend technology change, process improvements and control framework enhancements

+ Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken

+ Communicate business knowledge, product knowledge, and requirements to business and internal support functions

+ Continuously support the evolution of the organization and the individuals within the team to remain effective and compliant while reducing scale. Support through innovation, questioning of status quo on design and implementation of strategies and processes in order to generate improvement, drive efficiency, and control risk. Create durability that is consistent with the length of residual obligations of each country.

+ Regularly interact with country-level and regional functional partners to ensure that the operations teams are appropriately supported. Collaborate, build relationships, and work across the organization in a multi-site matrix operations environment.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standard


**Qualifications:**


+ Experience in managing operations/customer service and strengthening of control environment


+ 5-6+ years of experience, including 5+ years' managerial experience


+ Ability to track multi /diverse deliverables in a time bound manner and proficiency in escalation effectively.


+ Consistently demonstrates clear and concise written and verbal communication skills, has a solid background in dealing and working with various stakeholder


**Education:**


Bachelors/University degree or equivalent experience


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**Job Family Group:**


Operations - Core

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**Job Family:**


Operations Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://ift.tt/xh384aW .


View the "EEO is the Law (https://ift.tt/pjxRbWO) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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Company Profile Description of Citigroup

Company Name : Citigroup
Company Industry :    
Company ID : 1760348
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Company Country : United States
Company City : - / Jakarta
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Client ID : careercast
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Location : Jakarta  
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URL Source :  https://ift.tt/0cZ1xTA
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